Support

The pilot team is small and close by. Here is how to reach us and what to expect.

What to include

• The order number from your receipt or the tracking screen.
• The phone number on your account.
• What happened and, for damaged or wrong items, a photo.

Refunds and problems with an order

1. Contact us within 24 hours of delivery about damaged, missing or wrong items.
2. We refund the affected items and the delivery fee to your original payment method within five working days. Perishable food cannot be returned, but it is still refunded if it arrives damaged.
3. Cancellations are free until the order is marked Preparing; if we cancel a flight for weather or safety you receive a full refund.

Frequently asked

• Why did my order become two deliveries? Items from different hubs travel on separate drones, each with its own countdown and fee — checkout shows this before you confirm.
• The app says my landing zone was not accepted. Choose an open, flat spot at least 5 m across, away from trees, walls and power lines. Balconies cannot be used. The Help screen in the app explains the analyser’s notes.
• I did not get a verification code. During the pilot the code is displayed on the screen itself; no SMS is sent.
• Notifications stopped updating. Check that Shiri is allowed to show notifications and is not battery-restricted (Android Settings → Apps → Shiri).
• How do I delete my account? Settings → Delete account erases everything Shiri stored on your phone.

Feedback

You are testing an early version — tell us what confused you, what you loved and what is missing at hello@shiri.delivery.